Is your delivery process slowing down your business? When you digitize your delivery process with A+W Smart Delivery, you immediately increase efficiency! The app allows drivers to access delivery notes and capture customer signatures using a mobile device. Headquarters can instantly confirm signatures, speeding up the billing process and saving time and effort.
Customer Success:
Ryan MacDonald, IT head at PFG Glass, reports significant time and cost savings since implementing A+W Smart Delivery in February 2023. The app displays order and item details, eliminating the need for paperwork.
"A+W Smart Delivery (the order and item information is displayed in the app for the driver) is great software that saves us all kinds of time and paperwork. For example, it allows us to save about 3 hours a day between four people reducing the handling of paperwork and delivery notes for both drivers and customers."
"We don’t scan our paperwork anymore because now it is all digital. We don’t have to make lists for the drivers of their destinations anymore. The driver just comes into the office, grabs their tablet, jumps in a truck, and drives out the door." Once the customer signs the tablet or smartphone, "We in the dispatch center can reprint the deliver note from the customer. The printout has the signature, any damages are documented on the paperwork, the picture (what the driver took a picture of), etc." In other words, all of the data is at PFG's fingertips.
Not all deliveries are perfect. If applicable, the customer can reject the delivery with comments (e. g., in the case of damages or incorrect delivery). Ryan explains that "The customer and or delivery driver documents any breakage, allowing the item to go right back into the reject pool to be re-fabricated." This process saves PFG Glass a couple of hours by transferring the data back into the breakage pool immediately for faster fabrication and redelivery.
Functionality and Benefits:
- Digitized Process: No more scanning paperwork; everything is digital.
- Efficient Dispatch: Drivers simply grab their tablet and go.
- Instant Documentation: Signatures, damages, and photos are documented and accessible.
- Improved Accuracy: Customers can reject deliveries with comments, streamlining the return process.
Successful Deliveries:
The app updates order status in the A+W ERP system, initiating the billing process and transferring additional documentation like photos, enhancing transparency and reducing disputes.
Upgrade Option:
Enhance A+W Smart Delivery with A+W Logistic Optimizer for route optimization, integrated rack management, and mapping features, factoring in traffic, delivery times, and truck restrictions for increased delivery reliability and cost savings.
To see A+W Smart Delivery in action, contact Josh Rudd by requesting a demo below.
